If it's your first visit, let's make it easy for you.Just choose the products you like, add them to your cart, and when you're ready, click on the checkout button.  At the checkout page, simply create an account with your details for a seamless experience.  Once that's done, select your payment method, agree to our terms and conditions, and you're all set for the final checkout. Account creation is only needed for our first time.  Happy shopping!

Our website may have occasional updates or the item might be temporarily out of stock, but don't worry, we recommend checking back later.

Discover our special deals and offers in the DEALS section of our website.We have ongoing discount codes for both first-time customers and return customers, which you can use upon checkout.Stay connected with us on social media and subscribe to our newsletter to receive updates on our new products and exclusive offers.

If you want to add an item to an existing order, please call us at 055-5691227 from 9am to 6pm (Monday to Sunday), or email cuddlecrewpetcare@gmail.com with our Order Number and we can update your order for you.

You can pay online with your Credit Card or Debit Card, including Visa and Mastercard.

Please click on Forgot Password and follow the instructions sent to your email address to reset your password.

We provide an "Order Tracking Number" and the "Link" once we receive your order. This way, you can monitor your order's progress and anticipate its delivery.If you have further questions or concerns, you may reach us through WhatsApp/Call: 055-5691227 or email:  cuddlecrewpetcare@gmail.com.

We normally give an allowance of 1-3 working days. However, should the items be available, we can dispatch the items within the same day, in Dubai, when the order is received before 10am.

Once your order has been placed, our delivery team will start planning a delivery time for you.  You will get a notification specifying the time and date of delivery.  We will take into account any special requests such as particular delivery times and do our best to accommodate them.

You can specify a delivery time, however, our delivery team will confirm if they can deliver your order at the time requested.  Delivery times are planned based on location and the fastest route to ensure speedy delivery to all customers.

For queries on delivery, keep your order number ready.  Send a WhatsApp or call 052-7729164 from 9am to 6pm (Monday to Sunday).

You can return your item(s) within 3-5 working days from the date of delivery.Items must be in their original packaging, unused, and unwashed condition with all tags and packaging intact.Any item purchased on discount, used items and without the tags are excluded from the return policy.Refunds will be processed in 5-7 business days from the date of product received.

We accept the returns of all items, except for items that are altered in form from their original purchase, used, items bought on sale, frozen items and livestock.Items must be in their original packaging, unused, and unwashed condition with all tags and packaging intact.Any item purchased on discount, used items and without the tags are excluded from any return policy.

Please reach out to us via email on cuddlecrewpetcare@gmail.com.  You can also send a WhatsApp or call us on 055-5691227.Provide your order number and reason for return.We will guide you through the process.Items must be in their original packaging, unused, and unwashed condition with all tags and packaging intact.Any item purchased on discount, used items and without the tags are excluded from any return policy.

Damaged Goods: Contact us within 3 days of receiving the damaged item.

You can reach us at cuddlecrewpetcare@gmail.com, you can also call us on 055-5691227, or do live chat. Provide your order number and a description of the damage. Please include clear photos of the damaged product and the packaging in your communication. This helps us understand the extent of the damage and process your request more efficiently. Our team will guide you through the process for returning the damaged item, if necessary. Once we receive the damaged item and verify the issue, we will offer you a replacement or process a refund to your original payment method, based on your preference and availability of the product.

Expired Products: Contact us within 3 days of receiving the expired item.

You can reach us at cuddlecrewpetcare@gmail.com, you can also call us on 055-5691227, or do live chat. Provide your order number and details of the expired product. Include a photo of the expired product, showing the expiration date clearly, along with any packaging or labeling if applicable. Our team will guide you through the process for returning the expired item, if necessary. After verifying the expiration, we will either send a replacement product or issue a refund to your original payment method, based on your preference and product availability.

We are located in Dubai and deliver within Dubai, Sharjah and Abu Dhabi.

Our pet sitting services are also available in Dubai, Sharjah and Abu Dhabi. 

No, we don't sell dogs, cats, small animals or birds.  As advocates of animal welfare, we don't support illegal breeding or selling of animals.